Hampton Roads VA Utilities and Important Numbers

Setup-Ready by City

Moving is stressful enough—utility setup shouldn’t be the part that trips you up. This page is a setup-ready, city-by-city utility guide for Hampton Roads, Virginia, including phone numbers, direct links (when available), and key service contacts for electric, gas, water/sewer, trash/recycling, and internet.

Quick note: utility coverage can vary by address (especially natural gas and internet). For water/sewer, your city or county utility is usually the best first call; HRSD may appear for regional wastewater billing depending on location.

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Setup-ready quick reference

Utilities & Important Numbers — Hampton Roads

In some localities, multiple providers are listed. Coverage can vary by address (especially natural gas and internet), so verify service territory when you call. HRSD is the regional wastewater treatment/billing partner in many areas — your city or county utility is typically the best “first call” for water/sewer setup and service issues.

Chesapeake
Start/Stop Water & Sewer Report Water/Sewer Problem
Hampton
Water Service (NN Waterworks) Trash & Recycling Info
Newport News
Waterworks Info Start/Stop Water
Norfolk
Utilities (City Info) Report a Problem
Poquoson
Waterworks Info
Portsmouth
Start/Stop / Utilities Help Waste Management Info
Suffolk
Public Utilities (Customer Service)
Virginia Beach
Customer Service (VBPU) Report Water/Sewer Emergency
Williamsburg / James City
Williamsburg Water Services JCSA Customer Portal
York County
Waste Management Info

York County water service varies by address (some areas are City of Williamsburg mailing addresses but not City jurisdiction). Confirm provider by property address before starting service.

Tip: save this page to your phone for closing week. If a provider tells you they don’t service your address, ask who does — utility territories can split within the same city.

Related Hampton Roads Moving Resources

Buyer Resources
Homeowner Concierge
Flood Hazard Information
Military Relocation page
Home Inspection Overview

Explore Hampton Roads Utilities by City

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Utilities FAQ — Hampton Roads Movers & Homeowners

Frequently asked questions

Utilities FAQ — Hampton Roads Homeowners & Movers

These answers are designed for real “moving week” questions — quick clarity, the right order of operations, and what to do when providers vary by address.

How do I set up utilities when moving to Hampton Roads, VA?

Start with water/sewer and electric, then confirm natural gas (if applicable), and finish with trash/recycling. Schedule internet/cable early because installations often require an appointment. Have your service address, move-in date, and ID ready when you call.

What information do utility companies require to start service?

Most providers ask for the basics below. Requirements vary, but this covers the common “what do you need from me?” checklist:

  • Service address (including unit number + ZIP)
  • Move-in date (and move-out date if transferring service)
  • Full legal name + best phone number + email
  • ID verification (and sometimes a deposit/credit check)
  • For rentals: landlord/property manager info may be requested

Why does HRSD show up on my bill — does HRSD provide my water?

In many Hampton Roads localities, HRSD is connected to wastewater/sewer treatment and billing. Your drinking water is typically handled by your city or county utility. If you’re unsure which applies to your address, start with your city/county utilities contact — they’ll confirm how billing is handled where you live.

How do I report a water main break or sewer emergency?

Use the city/county utilities emergency line for your locality (not the general customer service line). Emergency numbers are usually listed separately because they route to after-hours staff for active leaks, backups, or unsafe conditions. If you’re not sure who serves your address, start with the city/county utilities number shown in your city section above.

Why are two natural gas providers listed for some cities?

Natural gas service territories can split within the same city. If one provider doesn’t service your address, ask which provider does and call the alternate listed option. This is especially common in areas where utility territories overlap near city boundaries.

Should I schedule internet installation before move-in day?

Yes. If you need an installer, book 1–2 weeks ahead once your closing date is firm. Appointment availability can tighten during peak moving seasons, and some homes need equipment updates before service can go live.

What if a provider says they don’t service my address?

Don’t panic — it’s common. Service territories can split by neighborhood, not just by city name. Ask the provider, “Who services this address?” and then call that provider directly. This happens most often with natural gas and fiber internet.

Can I transfer utilities from the previous owner or tenant?

Some providers treat it as a transfer; others require a new account in your name. The key is timing: set your start date as your move-in/closing date and confirm whether the provider needs a meter read or appointment.

Pro tip: Save this page on your phone for closing week. If a provider’s first question is “What’s the service address?” you’re already winning.